Refund & Returns Policy

This policy applies to all purchases—new and used—made through ABSOE Pty Ltd. At ABSOE, customer satisfaction is our priority. We take pride in offering quality products and reliable service. If you experience any issues with your purchase, please reach out to our team so we can work with you to find the best solution.

Change of Mind

Please choose carefully, as we do not offer refunds for change-of-mind purchases, incorrect selections, or if you find a product cheaper elsewhere. In some cases, ABSOE may approve a return at our discretion, which may be subject to a restocking fee.

Goods Damaged in Transit

We carefully pack all items, but if your order arrives damaged and transport was arranged by ABSOE, please contact our team immediately. We will arrange to return / replace the damaged goods or, if unavailable, provide a full refund including shipping.

Faulty or Defective Products

If your item is faulty or defective, you are entitled to a repair, replacement, or refund in accordance with Australian Consumer Law. Contact us as soon as possible so we can arrange a return or inspection.

Refund Timeframe

Refund requests must be made within 7 days of receiving your order. Outside this window, we may be unable to process a refund unless the product is faulty or defective.

Processing Your Refund

Approved refunds will be issued within 7 business days of confirmation and via the original payment method.

Product Warranties

Some items are covered by manufacturer warranties. If applicable, claims should be lodged directly with the manufacturer. We will assist you with this process where possible.

How to Make a Return

To begin a return, contact our team using the details below. You’ll need your proof of purchase and may be asked to provide photos or additional information.

Returned items must be in original condition with all packaging unless they are faulty.

Contact Us

If you have any questions or would like to start a return:

• Phone: Visit our contact page
• Email: contact@absoe.com.au
• Address: 170 Station Rd, Yeerongpilly, QLD 4105, Australia